Frequently Asked Questions


What types of materials can I choose?


We work with all types of materials, all of which are vegan, eco-friendly, and ethically sourced. Have an idea? Discuss it with Charisma during your consultation.


How long is the consultation?


We limit consultations to no more than 15 minutes, so please make sure to be prepared.


How long will it take to ship my custom shoes?


Production can take up to six weeks. Shipping time varies depending on your location. You can check the estimated delivery date using your tracking number once your shoes ship.


Who else will have the same shoe design as mine?


Each pair of shoes is handcrafted with a bespoke insole to deliver unique character. You’ll have the only pair like them.